Support
Hi, Dear Developer!
Thank you for visiting the Support Page of Makaka Games.I am here to help you and to improve my products for the best.
Non-Business Days: Saturday and Sunday.
Response time can be up to 5 business days.
Any additional details in your request are highly appreciated:
- Screenshot,
- Video Demo,
- Version of Operating System,
- Software Versions,
- Device Model,
- Account Country,
- Etc.
Contents
Apps
If you have an idea or bug report related to published Applications, please email me to app@makaka.org.
Unity Assets
Check the Map of Unity Assets to choose the product that best suits your needs.
If you have a request about Unity Assets, please read the docs first. If it didn’t help, learn all the information on this page and only then get the support below with contact form.
Why isn’t Unity Asset working?
Unity Asset was tested in Environment indicated in Documentation.
To get a complete asset, you just need to follow the tutorial of Target Asset with:
- New Unity Project (with the correct version of Unity),
- Correct Versions of All Other Software.
Unity Package Manager (UPM) Issues
You can install a specific version of the package to match the asset requirements using this tutorial.
Get Support for Unity Assets
If you find a bug, or you can’t use the asset as you need, please first contact me before leaving a review to the asset store.
Important: Include your Invoice Number in your message.
Invoice Number is needed to identify you as my customer.
Contact Form
First, Please fill in all the form fields in great detail to get fast and effective support.
Alternative Contact: info@makaka.org.
FAQ
How to get the Invoice Number or Order ID?
Way 1.
Unity Asset Store > Your Avatar Icon > Order History > Invoice Number / Order ID.
Way 2.
At the time of purchase, you should have received an email along with the invoice number.
Way 3.
If you can’t get Invoice Number with Way 1 and Way 2, email Unity Support, and they will help you.
Where are Missing Features of Unity Asset I’ve bought?
You need to download the asset into the latest Unity version, which the asset was released for.
To detect a target Unity version, you need:
- Find the Next Fields on Asset Page in Unity Asset Store:
- Supported Unity versions;
- Render Pipeline Compatibility > Unity Version.
- Find higher Unity version.
Free Unity Assets
Check Free Unity Assets page.
Refund
Dear Developer, I am here to provide you the best experience to create amazing games and apps with Unity. If the asset you purchased has bugs and I can’t fix them then you are eligible to request a refund.
Before Purchasing
If you have questions before purchasing you can just email me and I will answer you to all your questions.
Trial License
There is no trial (demo) license. You can’t buy the asset for testing purposes, test it and request the refund.
Before requesting a refund
- Read the asset’s documentation;
- Check the asset’s comments page, as you may find a solution to your issue there;
- Contact the author by Email;
- Ensure the asset is being used for its intended function and purpose (check the asset description), Eg. is the asset meant to be compatible with your Unity software version? (if not — contact the author, the updated version will be released as soon as possible).
Why a refund may not be given
If the item is materially similar to the description, screenshots, video promo and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- you don’t want it after you’ve downloaded it;
- the item did not meet your expectations;
- you simply change your mind;
- you bought an item by mistake;
- you do not have sufficient expertise to use the item;
- you ask for goodwill.
